VitalCanvas support

VitalCanvas is a creative wellbeing app: you draw on the bottom of the screen, and your drawing comes alive in a sanctuary above. You can breathe with it for a minute. It is not a medical device, and it does not diagnose, treat or monitor anything.

iPhone Duo, and other devices

On an iPhone Duo, open the phone like a laptop. The living world sits on the top screen and the paper on the bottom. On other iPhones the world simply sits above the paper, on a single screen. It also works on iPad.

The first time you open the app, a short guide shows the half-fold. You can skip it, and play it again from Settings.

The Meadow and the Sanctuary Pass

The Meadow is free and complete: drawing, a one-minute breath, Rest, the diary and keepsakes. The Sanctuary Pass adds further worlds and longer breaths of three or five minutes. It is £3.99 a month, £24.99 a year with a one-week free trial, or £59.99 once. It only appears after your first creature has arrived, and a grown-up confirms a purchase.

Family Sharing is switched on for all three Pass products, so a purchase can be shared with your family through Apple.

Restore a purchase

If you already have the Pass and it is not showing, open Settings in the app and use Restore purchases. You will need the same Apple ID you used to buy it. Family Sharing members should use the family organiser’s purchase, shared through Apple.

Private iCloud backup

Backup is optional and off until you turn it on, in Settings. It copies your creatures and the world you chose into your private iCloud. It does not copy breathing notes or Apple Health. VitalCanvas cannot see that backup. If you get a new device, the app will ask before it adds or replaces creatures.

Apple Health and Apple Watch

Breathing sessions can be saved as Mindful Minutes in Apple Health, if you turn that on. The app never reads your health data. On Apple Watch you can start and follow Breathe or Rest. Drawing stays on iPhone.

Something not working?

Try closing the app and opening it again. For a purchase that has not appeared, use Restore purchases and check you are signed in with the right Apple ID.

If you still need help, write to rodnieoro@gmail.com and we will do our best to help.